Privacy Policy

1. Introduction

Abico Executive Travel (“Abico”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, request a quote, make a booking, or travel with us.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Passenger details
  • Flight or travel information
  • Pickup and drop-off locations
  • Company details (for business accounts)

Payment Information

All payments made to Abico Executive Travel are processed securely through trusted payment providers (Stripe).

Abico Executive Travel does not store full payment card details on our servers.

3. How We Use Your Information

We use your information to:

  • Process bookings and quotations
  • Provide chauffeur and transportation services
  • Communicate booking updates
  • Manage customer support requests
  • Prevent fraud and unauthorised transactions
  • Improve our services and website experience
  • Comply with legal and regulatory obligations

4. Payment & Fraud Prevention

To protect customers and our business against fraud, we may use information provided during the booking process to verify transactions and identify suspicious activity.

We may share relevant information with:

  • Payment processors
  • Fraud prevention providers
  • Banks and financial institutions
  • Legal or regulatory authorities where required

Transactions identified as potentially fraudulent may be delayed, cancelled, or subject to additional verification.

5. Sharing Your Information

We only share your information where necessary to provide our services.

This may include:

  • Chauffeurs and operational staff
  • Technology and booking platform providers
  • Payment processing providers
  • Customer support systems
  • Legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil bookings and contractual obligations
  • Maintain financial and business records
  • Resolve disputes
  • Comply with legal requirements

When information is no longer required, it is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your information against:

  • Unauthorised access
  • Loss or misuse
  • Disclosure
  • Alteration or destruction

Our website uses secure encrypted connections where applicable.

8. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic
  • Remember user preferences
  • Support marketing and analytics activity

You can manage cookie preferences through your browser settings.

9. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Request data portability

To exercise your rights, contact us using the details in the Contact section.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website.